Hello
Support
Email is the fastest way to reach us. Replies usually arrive within one working day.
Email hello@closetshot.comInclude your iOS version and the email on the account. For a specific image, the approximate time it was made. Never send us photos of other people.
Common questions
A job failed. Did I lose the credits?
No. Failed jobs refund the credits automatically. If the balance in Settings does not update, pull to refresh or use Restore Purchases.
I bought a plan on another phone
Purchases follow your Apple ID. Sign in with the same email, then Settings → Restore Purchases.
The result changed a print or logo
Large graphics are the hardest case and the app warns before those looks. Try Tidy or True Color. Tell us which look and roughly when so we can look at the job.
Can I get a refund?
App Store purchases are refunded by Apple at reportaproblem.apple.com. Tell us too and we will remove the credits from your balance.
How do I cancel a subscription?
iOS Settings → your name → Subscriptions → ClosetShot → Cancel. You keep access until the period ends.
How do I delete my account?
Settings → Account → Delete Account & All Images, or email hello@closetshot.com from the account address. Purchases stay with Apple until you cancel them.
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